Terms and conditions of service

Rates and charges

We charge by weight: $7.50 per pound by air and $3.50 per pound by sea. Customs paperwork is already included in that rate.

For electronic items worth more than $50, a surcharge is added on the invoice value: 5% by air and 10% by sea. The surcharge is included in the final quote. All prices are in US dollars.

Delivery times

The time is counted from when we receive your package at our Miami warehouse:

• Air: 2 to 3 business days.
• Sea: 15 to 18 business days.

These are estimates and can change because of customs paperwork or peak season.

Deliveries in Nicaragua

We deliver to your home inside the city area of Managua for $3.50. For other departments we use Buses del Mayoreo (cheaper, you pick it up where the bus arrives in your city) or Cargotrans (to your door, insured, at a higher cost).

Prohibited items

Because of customs and transport regulations, we do not accept:

• Weapons and similar items: spare parts, accessories, telescopic sights, pellets, lead shot, gunpowder, crossbows, air guns or paintball guns.
• Liquor, cigarettes and electronic cigarettes (vapes).
• Drones, vehicle sirens, COVID-19 tests, small airplane parts and hazardous materials.

Claims and damaged packages

If the carrier marks your package as delivered but we haven't notified you, wait 5 business days before filing a claim: sometimes the mail service marks it early. After those days, contact us and we'll help you start the claim with the store.

We review every damage case, but packaging is key. We are not responsible for fragile items that the store ships in inadequate packaging (for example, something made of glass or makeup in a bag). Make sure the store packs your purchases well.

Payments

We accept bank transfer (BAC, LAFISE), Zelle, Kash and PayPal. When you pay, send us the receipt on WhatsApp so we can process your shipment. The details are on the payment methods.

Liability

We take care of receiving, processing and clearing customs for your package, and delivering it to you in Nicaragua. We are not responsible for delays by the store or the carrier in the United States, or for items declared incorrectly or prohibited by customs.